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[edit] Contacting AA
For complete contact information, see the Contact AA page on AA.com. For some additional contacts that may or may not be effective, see Elliot.org.
Note that AAdvantage Customer Service handles all AAdvantage account maintenance issues, while AA Customer Relations handles compliments, complaints, and suggestions. Both can also be contacted effectively via the AA.com website and will respond by email.
[edit] General Numbers
Although AA provides separate phone numbers for elites, only the EXP number routes to a separate desk with dedicated EXP agents. The GLD and PLT lines all route to the main pool of phone agents, and are reported to place elite members higher in the queue when waiting on hold. Status is linked to the caller's AAdvantage number, so a GLD calling the EXP number will still get routed to the regular pool.
- General AA Flight Reservations: 1-800-433-7300
- AA.com Web Services: 1-800-222-2377
- AAdvantage Award Travel: 1-800-882-8880
- AAdvantage Account Customer Service (account maintenance, routing credit, etc.): 1-800-421-0600 x2
[edit] Interactive Voice Recognition Phone System
Callers are initially routed to an interactive voice recognition (IVR) phone menu. Use of numerical menu selections, while not explicitly offered, is enabled, and a full menu map can be found in this post. In particular, you can press '0' or say 'agent' and be routed to a phone agent. The IVR system recognizes the NATO alphabet and some commonly used first names (e.g., C as in Charles), which is useful for entering one's AAdvantage number. AA phone agents also all recognize the NATO alphabet, which can be used for providing Record Locators (PNRs).
[edit] Remember Me
AAdvantage members can register up to three U.S. phone numbers using AA's Remember Me feature. When calling from any of those numbers, the phone system will automatically recognize the caller and associated AAdvantage number.
[edit] Additional Numbers and Mailing Addresses
AAdvantage Program: 1-800-882-8880
American Airlines AAdvantage Department
P.O. Box 619688
DFW Airport, TX 75261-9688
Fax: +1 (817) 963-7882
Admirals Club: 1-800-237-7971
American Airlines Admirals Club
4333 Amon Carter Blvd. MD 5307
Fort Worth, TX 76155
Tel: +1 (817) 963-6100 (outside U.S., not toll-free)
Fax: +1 (817) 963-6015
Baggage Customer Service Desk (24 Hours): 1-800-535-5225
American Airlines Central Baggage Service
P.O. Box 619613 MD 1322
DFW Airport, TX 75261-9613
1-800-866-4010 (toll-free U.S. & Canada)
+1 (972) 425-5240 (outside U.S., not toll-free)
Flight Service Administration (direct mail for compliments and complaints about in-flight crew):
Flight Service Administration
American Airlines HDQII
P.O. Box 619616 MD 4290
DFW Airport, TX 75261-9616
Customer Relations (compliments, complaints, suggestions): AA Customer Relations
American Airlines Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX 75261-9612
Fax: +1 (817) 967-4162
Customer Relations (courier address):
American Airlines Customer Relations
4255 Amon Carter Blvd. MD 2400
Fort Worth, TX 76155-2603
Award Requests:
AAdvantage Certificate Department
P.O. Box 619688
DFW Airport, TX 75261-9688
Award Requests (courier address):
AAdvantage Certificates
4255 Amon Carter Blvd.
Fort Worth, TX 76155-2603
Voucher Redemptions (US):
American Airlines
6671 Caroline St.
Box 109
Milton, FL 32570-4781
Voucher Redemptions (UK/Europe):
American Airlines
Ticketing Department
Fenward House
Arkle Road
Sandyford Industrial Estate
Dublin 18
Ireland
[edit] Calling from Outside the U.S.
If you need to call from outside the U.S. and get to 24-hour reservations, dial 1-817-963-1234, the main number for AMR headquarters. A human or IVR will answer and you can then transfer to Reservations or Customer Service.
Toll-free numbers previously mapped onto area codes accessible from outside the U.S. as follows: 800 --> 881, 888 --> 882, 877 --> 883. Thus, an 800 number could be reached by replacing the 800 with 881. These area codes have subsequently been recovered for future use, but this trick may still work in certain countries for certain numbers.
