Vouchers (AA)

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Vouchers

FAQ on Travel Vouchers Issued by American Airlines

How do vouchers work on AA?

They are treated just like cash towards valid purchases.

What can I use the vouchers on?

  • Airfare on American Airlines/Eagle/Connection, codeshares, and oneworld itineraries where AA is the international/"governing" carrier.
  • 500-mile domestic upgrade stickers (at the airport only).
  • Co-payments for upgrades or reduced mileage awards.
  • Excess baggage fees.
  • Special handling fees (e.g., checked pets), with a traveling passenger (i.e., not cargo).
  • Change fees, provided an additional collection of the fare is also being made.

There are special considerations if you are located in the following countries:

  • In the UK, Belgium, Germany and France, vouchers are accepted for Net fares.
  • In Switzerland, vouchers are accepted on Q and L class Net fares only.
  • In Ireland, vouchers are accepted in Q, O and L class Net fares only.

Can I use the vouchers for ANYTHING else?

No. (For example, vouchers cannot be used to pay for taxes on award tickets.)

Really?

Yes, really.

Are there restrictions on purchasing airfare?

Unlike other airlines that place restrictions on certain fares/dates/times/routes, AA vouchers are just like cash, so you can use them to buy all fares that are available for purchase.

How long do I have to use the vouchers?

One (1) year from date of issuance. (This is the deadline to make and hold a reservation; travel can occur up to 331 days later.)

What if I lose a voucher?

Sorry, you're out of luck. Treat your vouchers like cash.

Can I use the vouchers to buy tickets for someone else?

While discount vouchers are non-transferable, you may buy a ticket in someone else's name, so long as you are the one presenting the voucher (either by phone or personally at a ticket counter/office). If someone else presents the voucher, the ticket MUST be issued in the name of that on the voucher.

Is there a fee for using the vouchers?

As of April 2007, there appears to have been a policy change, so ticketing with vouchers by phone is no longer subject to the $20 fee. See http://flyertalk.com/forum/showthread.php?t=680421 for details.
It appears that ticketing at an airport ticket office is still subject to a charge of $30, unless you are EXP.

What happens to the taxes?

This depends on the type of voucher. The following voucher codes are exempt from some of the taxes:
DV - DENIED BOARDING/VOLUNTARY
DI - DENIED BOARDING/INVOLUNTARY
BC - BAGGAGE CLAIMS
BD - BAGGAGE DELIVERY
DB - DAMAGED BAG
CE - CONSEQUENTIAL EXPENSES
IT - INTERRUPTED TRIP
DG - DOWNGRADE
PS - PASSENGER SERVICE
CI - CONSUMER INTERRUPTED TRIP
CC - CONSUMER CLAIMS
WA - WORK ACTION - STRIKE RELATED
SD - no idea what this one stands for, but it appears on a couple of vouchers I just received from Refunds, adjusting voucher tax miscalculations on earlier tickets.
If the voucher amount is equal to or greater than the base fare amount - the following taxes do not apply: US1, US2, ZP and AY. *
US1 = Federal Excise Tax, 7.5%
US2 = International Transportation Tax ($16.10 for an arrival/departure in the US; $8 for a segment to/from AK/HI; both may apply if an international trip stops over in AK/HI)
ZP = US Flight Segment Tax ($3.60/segment)
AY = September 11 Security Fee ($2.50/segment, up to $10.00 per round trip)
If the voucher amount is less than the base fare - all taxes apply except the adjustment of the 7.5% U.S. tax. (That is to say, the US1 tax should be adjusted to reflect 7.5% of the amount actually paid in cash, rather than the full amount.)
XF, the Passenger Facility Charge for most airports, always applies regardless of the voucher.
OU is the only voucher taxable, as it's issued against the unused portion of a ticket that has been exchanged (amongst other things).
Remember that base fare means before ANY taxes - so, for example, if you have a ticket pricing at $130 all in off a base fare of $85, and have a $120 voucher, you still qualify to have all of the above taxes waived (which might put your total under $120).

AA tells me the taxes still apply. Now what?

Ask the AA reservations agent to call the tariff desk and have the ticket repriced to reflect the use of a tax exempt voucher. This specific wording may help the AA agent understand what you want.

What if the value of my vouchers exceed the value of my fare? Do I lose it?

Unlike other airlines, you do NOT lose the residual value of your vouchers. If the residual value is more than $1, AA will mail you another voucher back as change, and this voucher is valid for one (1) year after its issuance.

How many vouchers can I use at one time?

According to the AAgent (who was very helpful), EIGHT(8) was the maximum number of vouchers accepted by her system.

I bought AA tickets from a 3rd party (e.g., travel agent, internet travel site, Priceline/Hotwire). Can I use the vouchers retroactively?

No.

How long does it take to process the vouchers?

After they receive the vouchers, AA will process them within 1-3 days, so it's really dependent on how long it takes the mail to arrive to Florida. (The date on the envelope is partly to ensure they process the soonest-departing reservations first.) It is recommended that if you need to ticket within 2 weeks that you go directly to an Airport Ticket Office, who can process your vouchers immediately.
It should be noted that if you set up ticketing by mail, the reservation stays held until departure time, and so you can still change your mind and go to an ATO and ticket there. Thus, if you can't get to the airport within the next day (the normal hold time), it is a good idea to call in and get set up for ticketing by mail so you have a bit more time. The minimum number of days ahead that you can ticket by mail, and the deadline for postmarking your envelope, is 12 calendar days. Inside of 12 days, AA will _not_ hold the reservation until departure time; you'll just have to go to the ATO within the following day. ** Note, I made the reservation 48 hours in advance, and was told that if I call within my 24 hour hold period, I can then renew the hold for another 24 hours to get me to the departure time without losing my hold. This way, one doesn't need to go to the ATO before the day of the flight.

How do I apply vouchers to a reservation I have on hold on AA.com?

1) Call Web Services at 1-800-222-2377 or 1-918-832-1384 (6:00 a.m. - 2:00 a.m. CT, 7 days a week). In the UK, call 08-45-601-0619, 8:30 a.m. - 5:00 p.m. GMT, Monday-Friday.
2) Give them the PNR and tell them you would like to apply vouchers.
3) They will give you instructions on how to send the vouchers in.
4) If the voucher(s) total less than the cost of the ticket, you'll be asked for a credit card to cover the difference. This card will not be charged until the vouchers are received in Milton and the reservation is ticketed.

What's the address (from the US) where I send my vouchers to?

Old address as of Jan 2010:

American Airlines
6671 Caroline St.
Box 109
Milton, FL 32570-4781

New address as of Dec 2010:

American Airlines
6570 Caroline St. Suite 103
Box 109
Milton, FL 32570-4778


New address as of Aug 2011

American Airlines
6570 Caroline St. Suite B
Dept. 109
Milton, FL 32570-4778

FROM Canada it seems they are using a different Box # (updated Oct 12, 2010)

American Airlines
6671 Caroline St.
Box 114
Milton, FL 32570-4781


FROM THE UK/Europe VOUCHERS ARE SENT TO IRELAND (updated Oct 15, 2009)

American Airlines
Ticketing Department
Fenward House
Arkle Road
Sandyford
Dublin 18
Ireland

(so long as the voucher is posted (by registered mail) before the expiry date they should honor it even if it arrives after it has expired) Also beware of the exchange rate for the voucher offered by AA.. If the voucher is in dollars pay for the flights in dollars

On the envelope under the return address, write:
<Last Name>
<First Flight No>
<Date of first flight, in DD Mon format (e.g., 01 Jan)>

What if I need to change or cancel my flight after mailing my voucher(s) to FL?

As long as ticket-by-mail hasn't received the voucher and issued the ticket yet, you're in luck: no change fee will apply. If you make a change to your reservation, Milton can still find your PNR with your original flight number (as written on the envelope) and will issue your ticket accordingly. If you decide to cancel, you should do so with a reservations agent (not online), and they can enter a message asking Milton to just return the voucher to you unmodified.
Once the voucher is processed, then any change fees and restrictions under the fare rules will apply, as you would expect.

What if I entered a Business ExtrAA number?

You will have to contact Business ExtrAA to apply the vouchers. Their number is 1-800-433-1790, and they are available 5:00 a.m. - 12:00 midnight (CT) 7 days a week.

What if I live outside the United States and I want to use vouchers?

For residents of the UK or Europe:

There is a 'call me back' feature (15/10/09) on the reservation holding page which means AA will call you and sort the voucher out there and then, you will be then told post your voucher to Ireland (address above).

Alternatively call the UK Web Services desk (08-45-601-0619, 8:30 a.m. - 5:00 p.m. GMT, Monday-Friday). Otherwise, you can call your local reservations number no phone booking fee is applied for vouchers, or visit your local Airport Ticket Office.

In all likelihood, you will be asked to mail your vouchers to Florida, so if time is of the essence you should consider going directly to an ATO, who can process it immediately.

Sources (on tax rules, tax types, and voucher types)

Related FlyerTalk Threads

--IceTrojan 00:59, 8 Aug 2006 (MDT)