Contacting American Airlines (AA)

Contacting AA

For complete contact information, see the Contact AA page on AA.com. For some additional contacts that may or may not be effective, see Elliot.org.

Note that AAdvantage Customer Service handles all AAdvantage account maintenance issues, while AA Customer Relations handles compliments, complaints, and suggestions. Both can also be contacted effectively via the AA.com website and will respond by email.

General Numbers

Although AA provides separate phone numbers for elites, only the EXP number routes to a separate desk with dedicated EXP agents. The GLD and PLT lines all route to the main pool of phone agents, and are reported to place elite members higher in the queue when waiting on hold. Status is linked to the caller's AAdvantage number, so a GLD calling the EXP number will still get routed to the regular pool.

  • General AA Flight Reservations: +1 800 433-7300
  • AA.com Web Services: +1 800 222-2377
  • AAdvantage Award Travel: +1 800 882-8880
  • AAdvantage Account Customer Service (account maintenance, routing credit, etc.): +1 800 882-8880

Interactive Voice Recognition Phone System

Callers are initially routed to an interactive voice recognition (IVR) phone menu. Use of numerical menu selections, while not explicitly offered, is enabled, and a full menu map can be found in this post. In particular, you can press '0' or say 'agent' and be routed to a phone agent. The IVR system recognizes the NATO phonetic alphabet[1] and some commonly used first names (e.g., C as in Charles), which is useful for entering one's AAdvantage number. AA phone agents also all recognize the NATO alphabet, which can be used for providing Record Locators (PNRs).

Remember Me

AAdvantage members can register up to three U.S. phone numbers using AA's Remember Me feature. When calling from any of those numbers, the phone system will automatically recognize the caller and associated AAdvantage number expediting the call.

Calling from outside the U.S. / Canada

Multiple options are available:

  1. AAdvantage elite customers can call their elite line toll-free from all countries served by AT&T USADirect service by first dialing the local AT&T access number (toll may apply) and then the regular elite line toll-free number. AT&T's systems will recognize these number and will put the call through without asking for a payment method. See full info on AA.com.
  2. Call an in-country number as found on AA.com (toll varies)
  3. Dial the US +1 800 number using a service such as Skype (generally free)
  4. Dial the US +1 800 number from a telephone; this works from many countries but it's not toll-free (international toll applies)
  5. Use a calling card (international toll applies)
  6. Call AMR headquarters at +1 817 963-1234 and select at the IVR either reservations or customer service (international toll applies)
  7. Toll-free numbers previously mapped onto area codes accessible from outside the U.S. as follows: 800 --> 881, 888 --> 882, 877 --> 883. Thus, an 800 number could be reached by replacing the 800 with 881. These area codes have subsequently been recovered for future use, but this trick may still work in certain countries for certain numbers (international toll applies).

Additional numbers and mailing addresses

AAdvantage Program

1-800-882-8880
American Airlines AAdvantage Department
PO Box 619688
DFW Airport, TX 75261-9688
Tel: +1 (817) 799-2500 (outside U.S., not toll-free)
Fax: +1 (817) 963-7882

Admirals Club

1-800-237-7971
American Airlines Admirals Club
4333 Amon Carter Blvd. MD 5307
Fort Worth, TX 76155
Tel: +1 (817) 963-6100 (outside U.S., not toll-free)
Fax: +1 (817) 963-6015

Baggage Customer Service Desk

1-800-535-5225 (24 Hours)
American Airlines Central Baggage Service
PO Box 619613 MD 1322
DFW Airport, TX 75261-9613
1-800-866-4010 (toll-free U.S. & Canada)
+1 (972) 425-5240 (outside U.S., not toll-free)

Flight Service Administration

Send direct mail for compliments and complaints about in-flight crew
Flight Service Administration
American Airlines HDQII
PO Box 619616 MD 4290
DFW Airport, TX 75261-9616

Customer Relations

Send compliments, complaints, suggestions
On the web (preferred by AA)
American Airlines Customer Relations
PO Box 619612 MD 2400
DFW Airport, TX 75261-9612
Fax: +1 (817) 967-4162

Courier address:
American Airlines Customer Relations
4255 Amon Carter Blvd MD 2400
Fort Worth, TX 76155-2603

Award Requests

AAdvantage Certificate Department
PO Box 619688
DFW Airport, TX 75261-9688

Courier address:
AAdvantage Certificates
4255 Amon Carter Blvd
Fort Worth, TX 76155-2603

Voucher Redemptions

US:
American Airlines
6671 Caroline St Box 109
Milton, FL 32570-4781

UK/Europe:
American Airlines
Ticketing Department
Fenward House
Arkle Road
Sandyford Industrial Estate
Dublin 18
Ireland

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Last modified on 9 July 2011, at 05:18