Award Redemption (UA)
Travel booked with miles
How to redeem
To request an award ticket, redeem online or contact reservations. A $25 fee applies to phone reservations or $30 fee applies to reservations made with a ticket agent.
How long it takes
Awards will be processed within 7-10 days from the date received; E-tickets are processed immediately.
Where tickets are issued
United ticket locations or mailed to member's address on file.
Expedited Award Delivery
Two-day express delivery: US$25 fee.
Transferability of Awards
Awards may be transferred to anyone at time of award issuance by the person whose name appears on the certificate or by a family member with the same last name. Member authorizes transfer at a United ticketing office or airport counter. Account holder must show photo I.D..
Changing an Award
Date and time changes: May be made to an award ticket without charge. Destination or route changes: US$150 fee. Changing award level: US$150 fee. Redepositing miles: US$150 fee. Return unused award tickets to service center.
(to be filled in later)
Certificates can be purchased in 500-mile increments for space-available upgrades. Members can confirm upgrades within 24 hours; elite members can confirm upgrades farther in advance. The certificates may be combined to allow one-class upgrades on flights within North America (including Hawaii). Each certificate is valid with full-fare coach tickets for 500 miles of upgrade travel.
Members with any published fare
US$325 = book of four 500-mile certificates.
Elite-level members with any published fare
Complimentary Unlimited Domestic Upgrades withing the 50 United states (INCLUDING Hawaii and Alaska) on a space-available basis prioritized by status and fare.