Award Redemption (UA)

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Travel booked with miles

How to redeem

To request an award ticket, redeem online or contact reservations. A $25 fee applies to phone reservations or $30 fee applies to reservations made with a ticket agent.

How long it takes

Awards will be processed within 7-10 days from the date received; E-tickets are processed immediately.

Where tickets are issued

United ticket locations or mailed to member's address on file.

Expedited Award Delivery

Two-day express delivery: US$25 fee.

Transferability of Awards

Awards may be transferred to anyone at time of award issuance by the person whose name appears on the certificate or by a family member with the same last name. Member authorizes transfer at a United ticketing office or airport counter. Account holder must show photo I.D..

Changing an Award

Date and time changes: May be made to an award ticket without charge. Destination or route changes: US$150 fee. Changing award level: US$150 fee. Redepositing miles: US$150 fee. Return unused award tickets to service center.,6722,50994,00.html

Upgrade awards

(to be filled in later)

Purchased upgrades

Certificates can be purchased in 500-mile increments for space-available upgrades. Members can confirm upgrades within 24 hours; elite members can confirm upgrades farther in advance. The certificates may be combined to allow one-class upgrades on flights within North America (including Hawaii). Each certificate is valid with full-fare coach tickets for 500 miles of upgrade travel.

Members with any published fare

US$325 = book of four 500-mile certificates.

Elite-level members with any published fare

Complimentary Unlimited Domestic Upgrades withing the 50 United states (INCLUDING Hawaii and Alaska) on a space-available basis prioritized by status and fare.